Policies

Shipping Policy

Red Star Guitars uses a weight-based shipping calculation method so that you pay a fair price for shipping.  Items will be shipped by USPS or FedEx, depending on the weight of the entire order. Due to increasing shipping rates, the minimum shipping charge is $3.95 which includes tracking.  Shipping days are Monday – Friday except for postal holidays.  At this time, we only ship to addresses in the continental United States.

Sales Tax Policy

Sales tax is collected for orders shipped to Washington State only.  We do not charge sales tax on orders shipped to any other state.

Return Policy

NEW ITEMS: Returnable within 30 days of delivery.

USED & VINTAGE ITEMS: Returnable within 7 days of delivery.

General Terms

Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was damaged during shipping.  Use the Contact Form page to contact us to set up a return.

Refunds

Buyer receives a full refund in their original payment method less the original shipping costs.